Privacy Policy – fachai68

1. Introduction

fachai68 ("fachai68", "we", "us", "our") operates the online gaming platform accessible at fachai68.one. This Privacy Policy ("Policy") governs the collection, processing, storage, and disclosure of personal data relating to members, prospective members, and visitors ("you", "your") in connection with that platform.

By registering a Member Account with fachai68, making a deposit, or using any fachai68 service, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with this Policy, you must not create or use a fachai68 account.

This Policy should be read in conjunction with the fachai68 Terms & Conditions, which govern the contractual relationship between fachai68 and its members.

2. Data Controller

2.1 For the purposes of applicable data protection legislation, fachai68 is the data controller responsible for personal data collected through the fachai68 Platform. The fachai68 Platform is operated under an international gaming authority licence.

2.2 Any queries relating to the processing of your personal data by fachai68 should be directed to the contact details provided in Section 16 of this Policy.

3. Data We Collect

fachai68 collects the following categories of personal data from members and users of the Platform:

3.1 Identity & Registration Data

This includes your full legal name, date of birth, nationality, and government-issued identification number (Malaysian IC / MyKAD or passport number). This data is collected at registration and as part of KYC verification.

3.2 Contact Data

Your email address and mobile phone number are required at registration. A residential address (including city — e.g., Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya) may be requested during KYC or at the time of a withdrawal request.

3.3 Financial & Payment Data

fachai68 records the payment method used for deposits and withdrawals (e.g., Touch n Go eWallet, Boost, Maybank FPX, CIMB Clicks, Public Bank), the account name, and masked payment account identifiers. Full card or bank account numbers are not stored by fachai68 — they are handled exclusively by our payment service providers.

3.4 Gaming & Transactional Data

All bets, wagers, game sessions, deposits, withdrawals, and bonus claims are logged against your Member Account. This data is necessary for regulatory reporting, dispute resolution, and responsible gaming monitoring.

3.5 Technical & Usage Data

Technical data is collected automatically when you access the fachai68 Platform, including your IP address, device type, browser, operating system, and session timestamps. Approximate geolocation (city-level, e.g., Kuala Lumpur or Johor Bahru) may be derived from your IP address for fraud prevention and regulatory compliance purposes.

4. How We Collect Data

fachai68 collects personal data through the following means:

• Directly from you — at registration, during KYC submission, when contacting support, or when updating your account profile;
• Automatically — through cookies, session logs, and technical tracking when you access or use the Platform (see Section 12);
• From third parties — identity verification service providers, payment processors, fraud prevention bureaux, and our Regulatory Authority where required for compliance purposes;
• From public sources — publicly available records used to verify identity information where required by KYC procedures.

5. Legal Basis for Processing

Processing Purpose	Legal Basis
Account registration and contract performance	Contractual necessity
KYC and age verification	Legal obligation / Regulatory licence conditions
Processing deposits and withdrawals (MYR)	Contractual necessity
Anti-money laundering and fraud prevention	Legal obligation
Responsible gaming monitoring	Legal obligation / Legitimate interests
Sending transactional communications	Contractual necessity
Sending marketing communications	Consent (withdrawable at any time)
Platform security and fraud detection	Legitimate interests
Regulatory reporting	Legal obligation

6. How We Use Your Data

fachai68 uses personal data for the following purposes:

• To create, maintain, and manage your Member Account on the fachai68 Platform;
• To verify your identity and age in accordance with KYC requirements imposed by our Regulatory Authority;
• To process MYR deposits and withdrawals via your chosen payment method;
• To administer bonuses, promotions, and loyalty programmes applicable to your fachai68 account;
• To monitor gaming activity for responsible gaming purposes, including identifying indicators of problem gambling;
• To detect and prevent fraud, money laundering, and other prohibited activities;
• To provide customer support and resolve disputes;
• To comply with regulatory and legal reporting obligations;
• To improve the fachai68 Platform and personalise your user experience;
• To send you marketing communications where you have provided consent (see Section 14).

7. KYC & Age Verification

7.1 fachai68 is required under its gaming licence to verify the age and identity of all members prior to enabling withdrawals and, in certain circumstances, prior to continued gameplay. KYC documents submitted to fachai68 — including Malaysian IC (MyKAD) scans, passport copies, and payment method verification documents — are processed by fachai68 and its appointed identity verification service provider.

7.2 KYC documents are retained for the period required by our Regulatory Authority (see Section 10). They are stored in encrypted form and are accessible only to authorised fachai68 compliance personnel and, where required by law, to the Regulatory Authority.

7.3 The processing of KYC data is a legal obligation. Declining to provide KYC documentation will result in withdrawal functionality being restricted on your fachai68 account.

8. Data Sharing

8.1 fachai68 does not sell, rent, or trade your personal data to third parties for their own commercial purposes.

8.2 We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and under appropriate contractual protections:

• Payment service providers — to process MYR deposits and withdrawals via Touch n Go eWallet, Boost, Maybank FPX, CIMB Clicks, Public Bank, and bank transfer channels;
• Identity verification providers — to conduct KYC and age verification;
• Fraud prevention and AML screening services — to detect and prevent prohibited financial activities;
• Game content providers — limited transactional data shared with licensed game studios to facilitate game session integrity;
• Regulatory Authority — where required by our gaming licence conditions or by applicable law;
• Law enforcement and regulatory bodies — where required by a court order, applicable legislation, or lawful request from a competent authority;
• IT and hosting service providers — cloud infrastructure and security service providers who process data on behalf of fachai68 under data processing agreements.

9. International Data Transfers

9.1 Some of the third parties with whom fachai68 shares data (as described in Section 8) may be located outside of Malaysia. Where personal data is transferred internationally, fachai68 ensures that appropriate safeguards are in place, including contractual data processing agreements that impose data protection obligations at least equivalent to those applicable in the jurisdiction of the Regulatory Authority.

10. Data Retention

10.1 fachai68 retains personal data for as long as your Member Account remains active. Following account closure, data is retained for a minimum period of five (5) years in compliance with our regulatory licence obligations, or for such longer period as may be required by applicable law (for example, in connection with ongoing investigations or legal proceedings).

10.2 Gaming and transactional records are retained for a minimum of five (5) years after the date of each transaction, irrespective of account status.

10.3 Where data is retained solely on the basis of your consent (e.g., marketing preferences), it will be deleted promptly upon withdrawal of that consent.

11. Security Measures

11.1 fachai68 implements industry-standard technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the fachai68 Platform;
• Encryption at rest for sensitive data stores including KYC documents and payment records;
• Role-based access controls limiting internal access to personal data to authorised personnel only;
• Regular penetration testing and vulnerability assessments of Platform infrastructure;
• Brute-force login protection and automated session timeout on the fachai68 member portal.

11.2 Notwithstanding these measures, no data transmission over the internet can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of your fachai68 login credentials.

12. Cookies & Tracking Technologies

12.1 The fachai68 Platform uses cookies and similar tracking technologies to support platform functionality, maintain your login session, and analyse Platform usage. The following categories of cookies are used:

• Strictly necessary cookies — required for core Platform functionality including session management and security. These cannot be disabled.
• Analytics cookies — used to understand how members use the fachai68 Platform so that we can improve functionality and performance. Analytics data is aggregated and does not identify individual members.
• Functional cookies — used to remember your preferences such as language settings and game display options.

12.2 You may control non-essential cookies through your browser settings. Disabling certain cookies may affect the functionality of the fachai68 Platform.

13. Your Rights

Subject to applicable data protection legislation, you have the following rights in relation to your personal data held by fachai68:

• Right of access — to request a copy of the personal data fachai68 holds about you;
• Right to rectification — to request correction of inaccurate or incomplete personal data;
• Right to erasure — to request deletion of your personal data, subject to our legal retention obligations;
• Right to restriction — to request that we restrict the processing of your personal data in certain circumstances;
• Right to data portability — to receive your personal data in a structured, commonly used format where processing is based on consent or contractual necessity;
• Right to object — to object to processing based on legitimate interests, including profiling for marketing purposes;
• Right to withdraw consent — where processing is based on consent, to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact fachai68 using the details in Section 16. We will respond to verified requests within thirty (30) days.

14. Marketing Communications

14.1 fachai68 may send you promotional communications about bonuses, new game releases, sportsbook offers, and platform updates where you have provided explicit consent at registration or through your account settings.

14.2 You may opt out of marketing communications at any time by updating your preferences in your fachai68 account settings or by contacting support. Opting out of marketing communications does not affect the sending of transactional or account management communications, which are sent on the basis of contractual necessity.

14.3 Marketing communications will not be sent to any member who has activated self-exclusion on their fachai68 account.

15. Amendments to This Policy

15.1 fachai68 reserves the right to amend this Privacy Policy at any time. Material changes will be communicated via a prominent notice on the fachai68 Platform. The effective date at the top of this Policy will be updated to reflect any amendments. Your continued use of the Platform following publication of an amended Policy constitutes your acceptance of the revised terms.

16. Contact & Complaints

16.1 For all privacy-related enquiries, data subject rights requests, or complaints regarding the handling of your personal data by fachai68, please contact our data protection team at:

[email protected] (plain text — not a clickable link)

Or via live chat on the fachai68 Platform, available 24 hours a day, 7 days a week.

16.2 If you are not satisfied with fachai68's response to your privacy complaint, you have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction.